Welcome to UBNT Support
Learn about our products, view online documentation, and get the latest downloads. Connect with support professionals or get advice from our Community experts.
Enter the MAC ID of a product you would like to return. RMA is only provided for Ubiquiti products purchased through official channels.
airMAX
airMAX Getting Started
- airMAX - Securing airOS Best Practices
- airMAX - GPS Sync FAQ
- airMAX - Selecting the Best Channel Width
- airMAX - General FAQ
- airMAX - Choosing the Correct Firmware for an AC Device
- airMAX - Plan an Outdoor Wireless Link
airMAX Configuration
- (ARCHIVED) airMAX - Non-airMAX WiFi Connectivity for airMAX Devices
- airMAX - How to Configure an Indirect Point-to-Point (PtP) Link (Bridge, Repeater)
- airMAX - Management VLAN: Router Mode
- airMAX - Long Range PtP Link Mode
- airMAX - How to Enable DHCP Options
- airMAX - How to Enable Passing of LLDP Packets on airMAX M and AC
airMAX System Management
- airMAX - How to Export and Delete Device Data
- airMAX - How to Enable and Test SNMP
- airMAX - SSL Certificate Security Alert
- airMAX - Reset to Factory Defaults Via SSH
- airMAX - Management tagged and no VLANs untagged on radio
- airMAX - How to Upgrade the Firmware Via CLI / SSH
airMAX Troubleshooting
airFiber
airFiber Design & Planning
- airFiber - How to Ground an airFiber Properly
- airFiber - Device Models and Duplex Modes
- airFiber - Input Voltage
- airFiber - What antennas can be used with the AF-4X?
- airFiber - Design and Deployment for the airFiber NxN System?
- airFiber - AF24 Topology Options
airFiber Getting Started
- airFiber - How to Export and Delete Device Data
- airFiber - FAQ Getting Started
- airFiber - Which product should I use?
- airFiber - How to Align an airFiber Antenna
- airFiber - Updating the Firmware
- airFiber - Output Power Needed to Achieve Desired Modulation
airFiber Troubleshooting
- airFiber - What do the LED Patterns on the AFX Mean?
- airFiber - What do the LED patterns on the AF5 mean?
- airFiber - Unit Stuck in "Beaconing" Mode
- airFiber - Ethernet negotiation problems across port and switch
- airFiber - Good Signal but Bad Data Rates
- airFiber - How to Reset with TFTP Firmware Recovery
airFiber LTU
EdgeMAX
EdgeRouter Getting Started
- EdgeRouter - How to Find Device MAC Address
- EdgeRouter - Beginners Guide to EdgeRouter
- EdgeRouter - Which EdgeRouter Should I Use?
- EdgeRouter - Create and delete user accounts on EdgeOS
- EdgeRouter - How are packets processed by EdgeRouter?
- EdgeRouter - Equal-Cost Multi Path (ECMP) Routing
EdgeRouter Configuration
- EdgeRouter - IPsec Route-Based Site-to-Site VPN to AWS VPC (BGP over IKEv1/IPsec)
- EdgeRouter - IPsec Route-Based Site-to-Site VPN to AWS VPC (VTI over IKEv1/IPsec)
- EdgeRouter - OpenVPN Server
- EdgeRouter - IPsec Site-to-Site VPN with Many-to-Many Source NAT
- EdgeRouter - IPsec Site-to-Site VPN with Many-to-One Source NAT
- EdgeRouter - IPsec Site-to-Site VPN behind NAT
EdgeRouter System Management
- EdgeRouter - Backup and Restore Configuration
- EdgeRouter - How to Access the EdgeRouter
- EdgeRouter - Create a Firewall Rule using Deep Packet Inspection (DPI)
- EdgeRouter - How can I adjust log sizes and number stored on EdgeRouter?
- EdgeRouter - Tracking dhcp-server static leases
- EdgeSwitch - How do I adjust the time before a user is automatically logged out of the web GUI / CLI of...
EdgeRouter Troubleshooting
EdgeSwitch
- EdgeSwitch - Backup and Restore Configuration
- EdgeSwitch - Command Line Interface (CLI) and Admin Guides
- EdgeSwitch - Firmware Upgrade
- EdgeSwitch - How to Connect to Serial Console
- EdgeSwitch - Inter-VLAN Routing
- EdgeSwitch - Management Access using HTTPS and SSH
UFiber
Getting Started
- UFiber GPON - Getting Started
- UFiber GPON - FAQ
- UFiber - Active Fiber FAQ
- UFiber GPON - Designing a GPON Network
- UFiber GPON - Triple-Play Services Using VLANs
- UFiber GPON - Accessories
Configuration
UniFi Enterprise
UniFi Getting Started
- UniFi - How to Change the Language of the UniFi Controller
- UniFi - How do I remove an AP from the wall mount?
- UniFi - Introduction to Antenna Radiation Patterns
- UniFi - How to Connect Remotely to a Locally Installed Controller
- UniFi - Introducing the UAP-SHD
- UniFi - Recommended Minimum System Requirements
UniFi Configuration
- UniFi - USG Policy-Based Routing
- UniFi - Configuring Access Policies (802.1X) for Wired Clients
- UniFi - Configuring Site-to-Site VPN on USG
- UniFi - Using Facebook Wi-Fi for Guest Authorization
- UniFi - How to Disable InterVLAN Routing on the UniFi USG
- UniFi - 802.11 Basic & Supported Rate Controls
UniFi System Management
- UniFi - How to Export and Delete Device Data
- UniFi - Best Practices for Managing Chromecast/Google Home on UniFi Network
- UniFi - How To Reload a UAS using the ISO and USB
- UniFi - How To Reload a UAS using the ISO and IPMI
- UniFi - Supported Java/JRE Version
- UniFi - AirTime: What's Eating your Wi-Fi Performance?
UniFi Troubleshooting
- UniFi - Verifying and Troubleshooting IPsec VPN on USG
- UniFi - Troubleshooting Offline Cloud Key and Other Stability Issues
- UniFi - Troubleshooting STUN Communication Errors
- UniFi - Device Disconnects after Adoption
- UniFi - Identifying Wi-Fi Issues with Debugging Metrics
- UniFi - How to Implement Dead Peer Detection (Solution to Dead Tunnels)
UniFi Mobile Apps
UniFi Video
UniFi Video Getting Started
- UniFi Video - Ports Used
- UniFi Video - Understanding PoE and How UniFi Devices are Powered
- UniFi Video - How to Associate the UVC-Micro using WiFi
- UniFi Video - How many hours of video can the NVR appliance record?
- UniFi Video - Can I use the VGA/HDMI ports on the NVR appliance?
- (ARCHIVED) UniFi Video - Universal UVC-Micro Setup
UniFi Video Configuration
- UniFi Video - How to Add a Network Volume to the NVR Appliance
- UniFi Video - How to Add an External Hard Drive to the NVR Appliance or a Linux Install
- UniFi Video - How to Add a Network File Share to the NVR Appliance
- UniFi Video - Where are the firmware files located on disk?
- UniFi Video - Using a RAMDisk as a UniFi Video Temporary Directory in Windows
- UniFi Video - How to Install UFV version 3.x+ on a Legacy airVision NVR
UniFi Video System Management
- UniFi Video - Recording Backup Options
- UniFi Video - How to Update the NVR Operating System
- UniFi Video - How to Enable SSH on the UVC-NVR (Hardware NVR)
- UniFi Video - How to do RTSP Directly from the Camera
- UniFi Video - How to Repair a Database for Linux
- UniFi Video - How to Repair a Database for Windows
UniFi Video Troubleshooting
- UniFi Video - UVC-Micro/G3-Micro Recovery
- UniFi Video - How to Adopt a Remote Camera that is not Displaying in the NVR
- UniFi Video - How to Reset a UniFi Video Installation for Windows
- UniFi Video - How to Reset a UniFi Video Installation
- UniFi Video - How to Factory Reset an NVR Appliance
- UniFi Video - How to Reset a Camera to Factory Default Settings
UniFi Protect
UniFi Protect Getting Started
UniFi VoIP
UniFi VoIP Getting Started
- UniFi VoIP - Standalone UniFi VoIP Phone Configuration Guide
- UniFi VoIP - Ports Used
- UniFi VoIP - How to Manually Upgrade UVP App/Platform
- UniFi VoIP - How to Enable Emergency Call on Lock Screen
- UniFi VoIP - How Configure Busy Lamp Field (BLF)
- UniFi VoIP - How to Enable Intercom on UVP
UniFi VoIP Configuration
- UniFi VoIP - 3CX: SIP Configuration
- UniFi VoIP - RingCentral: SIP Configuration
- UniFi VoIP - Switchvox: SIP Configuration
- UniFi VoIP - FusionPBX: SIP Configuration
- UniFi VoIP - Elastix: SIP Configuration
- UniFi VoIP - FreeSWITCH SIP Configuration
UniFi VoIP System Management
- UniFi VoIP - How to Delete Device Data
- UniFi VoIP - Theme Management Guide
- UniFi VoIP - Application/Theme Lock Guide
- VoIP Controller - How to Configure an Extension with the VoIP Controller
- UniFi VoIP - How to Install the UniFi VoIP Controller on Ubuntu/Debian
- VoIP Controller - How to Back Up and Restore the VoIP Controller
UniFi VoIP Troubleshooting
UBNT Tools
UCRM - WISP Management Platform
- UCRM - How to Export and Delete Client Data
- UCRM - Optional Installation Steps
- UCRM - Plugins
- UCRM - Installation Guide
- UCRM - Install UCRM Cloud using DigitalOcean
- UCRM - Demo Mode
UNMS - Ubiquiti Network Management System
- UNMS - Getting Started
- UNMS - Installation Guide
- UNMS - Cloud Installation Guide
- UNMS - Optional Installation Steps
- UNMS - Beta version Install Guide
- UNMS - Uninstall Guide
airControl
- airControl - How to Export and Delete Device Data
- airControl - Server and Desktop Client Startup Options
- airControl - How to Install SSL Certificate for the airControl Server
- airControl - How to Clean Database
- airControl - Diagnostic Information
- airControl - How to Back Up and Restore a Database Manually
sunMAX
Getting Started: Solar Field & sunMAX
- sunMAX - Sign-up or find a Contractor, Electrician, or other solar professional
- sunMAX - 3 Weeks to Solar Business
- sunMAX - sunMAX & Solar Business Opportunity
- sunMAX - State Outlook & sunMAX Profit/Savings
- sunMAX - Solar Process Start-to-Finish
- sunMAX - sunMAX Online Training Course
Getting Started: sunMAX Marketing & Sales
- sunMAX - Pre-Sale: PACE Financing
- sunMAX - Pre-Sale: Designing/Pricing a Proposed System
- sunMAX - Pre-Sale: Custom Solar Website
- sunMAX - Pre-Sale: Sales Pitch
- sunMAX - Pre-Sale: Solar Advertising Kits
- sunMAX - Pre-Sale: Ideal Home Solar Customer
sunMAX How-To: sunMAX Design, Sales & Permitting
- sunMAX - How-To: Customer Proposal - Overview
- sunMAX - How-To: Customer Proposal - Utility Section
- sunMAX - How-To: Customer Proposal - Bill of Materials Section
- sunMAX - How-To: Customer Proposal - Financial Section
- sunMAX - How-To: Customer Proposal - Review Section
- sunMAX - How-To: Geometry Design
sunMAX Install & Post-Install Tasks
- sunMAX - Pre-Install: Permit On-Site Checklist
- sunMAX - Pre-Install: Tips & Hints
- sunMAX - Pre-Install: Obtaining Solar Permit
- sunMAX - Pre-Install: Job Site Safety
- sunMAX - Pre-Install: Site Prep & Staging
- sunMAX - Install: Measurements, Markings & Mount Points
sunMAX Frequently Asked Questions
- sunMAX - For which regions does Ubiquiti provide PE Stamps for free permitting service?
- sunMAX - How Do I Troubleshoot Different Microinverter Error Codes?
- sunMAX - What happens when the Solar Gateway goes offline?
- sunMAX - Can the current product line be used with Off-Grid deployments?
- sunMAX - Is this system compatible with three-phase (3Ø) electrical sites?
- sunMAX - What regional certifications does the system have for approved install?
sunMAX Documentation & Examples
- sunMAX - Design Tool: Utility API & Custom Schedule
- sunMAX - Electrical Interconnection Walkthrough
- sunMAX - From End-Run to Main Panel (Branch Circuit Wiring for North America)
- sunMAX - Solar Gateway: Web UI and Support File
- sunMAX - Site Install & Electrical Work Walkthrough
- sunMAX - How-to: Planning for Commercial Installs
mFi
mFi Getting Started
- mFi - How To Install the mFi Controller in Ubuntu or Debian
- mFi - How do I backup my mFi configuration?
- Use static IP address instead of DHCP Client
- mFi - How do I reset the mPort to factory default settings?
- mFi - How to make mFi speak out alarm notifications on Linux controller
- mFi - Run Ubiquiti mFi like a service using a Scheduled Task (Windows)
mFi Custom Sensors
- Custom Sensor - Seeedstudio Moisture Sensor
- Custom Sensor - Liquid Flow Sensor
- Custom Sensor - Leak Detector
- Custom Sensor - DC Battery Monitor
- Custom Sensor - How to change the mFi-THS to a Humidity Sensor
- Custom Sensor - Pin Definitions
EDGESwitch-XP
EDGESwitch-XP Getting Started
- TOUGHSwitch - Jumbo Frames
- TOUGHSwitch - How to access ToughSWITCH Carrier configuration?
- TOUGHSwitch - Support for Quality of Service (QoS)
- TOUGHSwitch - Maximum MTU size
- TOUGHSwitch - How to enable POE output on one Ethernet port?
- TOUGHSwitch - How to Add VLANs
General
Tools
Accessories
UBNT Security
Intro to Networking
- Intro to Networking - Intro to UEWWS Course
- Intro to Networking - UniFi Enterprise Networking Platform
- Intro to Networking - Free Space Path Loss (FSPL)
- Intro to Networking - AAA, 802.1X, EAP & RADIUS
- Intro to Networking - Hierarchical Network Topology
- Intro to Networking - Network Firewall Security