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Enter the MAC ID of a product you would like to replace under warranty. RMA is only provided for Ubiquiti products purchased through official channels.
airMAX
airMAX Getting Started
- airMAX - PoE Compatibility Table
- airMAX - How to Align airMAX Antennas
- airMAX - Securing airOS Best Practices
- airMAX - GPS Sync FAQ
- airMAX - Selecting the Best Channel Width
- airMAX - General FAQ
airMAX Configuration
- airMax - Disable Security on AC Devices
- airMAX - How to Configure a Point-to-Point Link (Layer 2, Transparent Bridge)
- airMAX - Configure a Point-to-Multipoint (PtMP) ISP-Style Access Point
- airMAX - How to Configure an Indirect Point-to-Point (PtP) Link (Bridge, Repeater)
- airMAX - VLAN Configuration
- airMAX - Management VLAN Examples
airMAX System Management
- airMAX - Activating FCC Revised UNII Rules
- airMAX - How to Export and Delete Device Data
- airMAX - How to Enable and Test SNMP
- airMAX - SSL Certificate Security Alert
- airMAX - How to Upgrade the Firmware Via CLI / SSH
- airMAX - How to Reset Your Device with TFTP Firmware Recovery
airMAX Troubleshooting
- airMAX - Improving SNR/CINR
- airMAX - Troubleshooting an Inaccessible Device
- airMAX - Troubleshooting Weak or Fluctuating Signal
- airMAX - Troubleshooting Unexpected Reboots
- airMAX - Ethernet Negotiation Issues
- airMAX - How to Troubleshoot Poor Throughput
airCube
airFiber
airFiber Design & Planning
- airFiber - How to Ground an airFiber Properly
- airFiber - Device Models and Duplex Modes
- airFiber - Input Voltage
- airFiber - What antennas can be used with the AF-4X?
- airFiber - Design and Deployment for the airFiber NxN System?
- airFiber - AF24 Topology Options
airFiber Getting Started
- airFiber - How to Export and Delete Device Data
- airFiber - FAQ Getting Started
- airFiber - Which product should I use?
- airFiber - How to Align an airFiber Antenna
- airFiber - Updating the Firmware
- airFiber - Output Power Needed to Achieve Desired Modulation
airFiber Troubleshooting
- airFiber - Troubleshooting and Requesting Support
- airFiber - Troubleshooting Signal and Link Issues
- airFiber - Troubleshooting an Inaccessible Device
- airFiber - Troubleshooting Good Signal but Bad Data Rates
- airFiber - Ethernet Negotiation Issues
- airFiber - FCS Errors
airFiber LTU
EdgeMAX
EdgeRouter Getting Started
- EdgeRouter - How to Add a Static Route
- EdgeRouter - Beginners Guide to EdgeRouter
- EdgeRouter - Which EdgeRouter Should I Use?
- EdgeRouter - Packets Processing
- EdgeRouter - Device LED Statuses
- EdgeRouter - EdgeOS Feature Backends
EdgeRouter Configuration
- EdgeRouter - Port Forwarding
- EdgeRouter - OpenVPN Server
- EdgeRouter - WAN Load-Balancing
- EdgeRouter - L2TP IPsec VPN Server
- EdgeRouter - VLAN-Aware Switch
- EdgeRouter - Policy-Based Site-to-Site IPsec VPN
EdgeRouter System Management
- EdgeRouter - How to Upgrade the EdgeOS Firmware
- EdgeRouter - How to Connect to Serial Console
- EdgeRouter - How to Update the Bootloader
- EdgeRouter - Backup and Restore Configuration
- EdgeRouter - How to Access the EdgeRouter
- EdgeRouter - Access the CLI from the Web UI
EdgeRouter Troubleshooting
EdgeSwitch
- EdgeSwitch - UNMS Adoption
- EdgeSwitch - How to Upgrade the EdgeSwitch Firmware
- EdgeSwitch - How to Add VLANs
- EdgeSwitch - Tagging and Untagging Port VLANs
- EdgeSwitch - Inter-VLAN Routing
- EdgeSwitch - Limiting Inter-VLAN Routing with Access-Lists
EdgeSwitch-XP
UFiber
Getting Started
- UFiber GPON - Getting Started
- UFiber GPON - Designing a GPON Network
- UFiber GPON - FAQ
- UFiber GPON - Accessories
- UFiber GPON - Fiber Connectors and Splicing
- UFiber GPON - Supported SFP/SFP+ Modules for UFiber OLTs
Configuration
- UFiber GPON - Initial Configuration
- UFiber GPON - How to Upgrade the OLT Firmware
- UFiber GPON - Triple-Play Services Using VLANs
- UFiber GPON - How to Enable Inband Management
- UFiber GPON - Configuring the UFiber WiFi ONU (UF-WIFI)
- UFiber GPON - ONU Router Mode
SFP/SFP+ Modules and Other Products
UniFi Enterprise
UniFi Getting Started
- UniFi - Getting Started
- UniFi - Getting Started FAQ
- UniFi - Accounts and Passwords for Controller, Cloud Key, and Other Devices
- UniFi - Device Adoption
- UniFi - How to Migrate from Cloud Key Gen 1 to Cloud Key Gen 2
- UniFi - Controller FAQ
UniFi Configuration
- UniFi - USG: How to Set a Static IP Reservation for a Client/UniFi Device
- UniFi - USG: Configuring RADIUS Server
- UniFi - UAP: Configuring Access Policies for Wireless Clients
- UniFi - USG: How to Configure Custom DHCP Options
- UniFi - USG: How to Adopt a USG into an Existing Network
- UniFi - USG: Configuring Port Remapping
UniFi System Management
- UniFi - USG: Responding to a Threat Detection Alert
- UniFi - How to Uninstall the UniFi Network Controller
- UniFi - Managing UniFi Cloud Controller Subscriptions
- UniFi - How to Install & Upgrade the UniFi Network Controller Software
- UniFi - Network Controller: Regenerating an IDS/IPS Token
- UniFi - Network Controller: Association Failures
UniFi Troubleshooting
- UniFi - Troubleshooting Client-Specific Connectivity Issues
- UniFi - Troubleshooting Slow Wi-Fi Speeds
- UniFi - Troubleshooting "Managed by Other" Cloud Key Status
- UniFi - Troubleshooting Guest Portal Redirection
- UniFi - Troubleshooting Issues with Controller Backup Files
- UniFi - How to Reset the UniFi Access Point to Factory Defaults
UniFi Hardware
- UniFi - Access Point Comparison Charts
- UniFi - Supported PoE Protocols
- UniFi - Introduction to Antenna Radiation Patterns
- UniFi - UAP Antenna Radiation Patterns
- UniFi - USW: Which SFP Modules Can be Used
- UniFi - Secondary Ethernet Ports on UAPs
UniFi Mobile Apps
UniFi Video
UniFi Video Getting Started
- UniFi Video - UVC-G3-Micro Wireless Setup
- UniFi Video - Ports Used
- UniFi Video - Supported PoE Protocols
- (ARCHIVED) UniFi Video - How to Wirelessly Associate the UVC-Micro
- UniFi Video - Best Practices for New / Factory Default UVC-NVR Setup
- UniFi Video - Firmware File Location on Disk
UniFi Video Configuration
- UniFi Video - How to Add a Network Volume to the NVR Appliance
- UniFi Video - How to Use an External Hard Drive with the NVR Appliance or a Linux Install
- (ARCHIVED) UniFi Video - How to Add a Network File Share to the NVR Appliance
- UniFi Video - Using a RAMDisk as a UniFi Video Temporary Directory in Windows
- (ARCHIVED) UniFi Video - How to Install UFV Version 3.x+ on a Legacy airVision NVR
- (ARCHIVED) UniFi Video - How to Install 3rd Party SSL Certificate
UniFi Video System Management
- UniFi Video - How to Export and Delete Device Data
- UniFi Video - Recording Backup Options
- UniFi Video - How to Update the NVR Operating System
- UniFi Video - How to Enable SSH on the UVC-NVR (Hardware NVR)
- UniFi Video - How to Utilize RTSP Directly From the Camera
- UniFi Video - Repairing a Database
UniFi Video Troubleshooting
- UniFi Video - Troubleshooting Issues with Playing and Downloading Recordings
- UniFi Video - Troubleshooting an NVR that Will Not Start
- UniFi Video - Troubleshooting Cameras Not Recording
- UniFi Video - Troubleshooting Cloud Connections
- UniFi Video - Troubleshooting Camera Disconnects
- UniFi Video - Troubleshooting Low Bandwidth Warning
UniFi Protect
UniFi Protect Troubleshooting
UniFi Protect Getting Started
UniFi Protect System Management
UniFi VoIP
UniFi VoIP Getting Started
- UniFi VoIP - Standalone UniFi VoIP Phone Configuration
- UniFi VoIP - Ports Used
- UniFi VoIP - How to Manually Upgrade UVP App/Platform
- UniFi VoIP - How to Enable Emergency Call on Lock Screen
- UniFi VoIP - How to Enable Intercom on UVP
- UniFi VoIP - DHCP Option 66 Auto Provisioning Guide
UniFi VoIP Configuration
- UniFi VoIP - 3CX: SIP Configuration
- UniFi VoIP - RingCentral: SIP Configuration
- UniFi VoIP - Switchvox: SIP Configuration
- UniFi VoIP - FusionPBX: SIP Configuration
- UniFi VoIP - Elastix: SIP Configuration
- UniFi VoIP - FreeSWITCH SIP Configuration
UniFi VoIP System Management
- UniFi VoIP - How to Delete Device Data
- UniFi VoIP - Theme Management Guide
- UniFi VoIP - Application/Theme Lock Guide
- VoIP Controller - How to Configure an Extension with the VoIP Controller
- UniFi VoIP - How to Install the UniFi VoIP Controller on Ubuntu/Debian
- VoIP Controller - How to Back Up and Restore the VoIP Controller
UniFi VoIP Troubleshooting
UniFi LED
UniFi LED Getting Started
UBNT Tools
UCRM - WISP Management Platform
- UCRM - Roadmap
- (ARCHIVED) UCRM v2 - Uninstall Guide
- (ARCHIVED) UCRM v2 - Install UCRM Cloud Using DigitalOcean
- (ARCHIVED) UCRM v2 - Backup and Migration
- UCRM - Plugins
- UCRM - How to Export and Delete Client Data
UNMS - Ubiquiti Network Management System
- UNMS v1 - Introduction
- UNMS v1 - Installation Guide
- UNMS v1 - How to Upgrade from UCRM to UNMS
- UNMS v1 - Global Features for Networks
- UNMS v1 - Suspension and Traffic shaping
- UNMS v1 - Sites and Clients
airControl
- airControl - How to Export and Delete Device Data
- airControl - Server and Desktop Client Startup Options
- airControl - How to Install SSL Certificate for the airControl Server
- airControl - How to Clean Database
- airControl - Diagnostic Information
- airControl - How to Back Up and Restore a Database Manually
General
Tools
- Basic Troubleshooting Steps Before Submitting an RMA
- How To Sign Up for Early Access
- Where is the MAC ID and Date Code?
- Ubiquiti Icons and Images for Diagrams
- Translation Projects - General Information
- Tools - ZonesExampleConfigBoot
Accessories
Ubiquiti Security
Intro to Networking
- Intro to Networking - Fiber Optic Cable and Transceiver Types
- Intro to Networking - Power Over Ethernet (PoE)
- Intro to Networking - UniFi Enterprise Networking Platform
- Intro to Networking - Free Space Path Loss (FSPL)
- Intro to Networking - AAA, 802.1X, EAP & RADIUS
- Intro to Networking - Hierarchical Network Topology
sunMAX
Getting Started: Solar Field & sunMAX
- sunMAX - Sign-up or find a Contractor, Electrician, or other solar professional
- sunMAX - 3 Weeks to Solar Business
- sunMAX - sunMAX & Solar Business Opportunity
- sunMAX - State Outlook & sunMAX Profit/Savings
- sunMAX - Solar Process Start-to-Finish
- sunMAX - sunMAX Online Training Course
Getting Started: sunMAX Marketing & Sales
- sunMAX - Pre-Sale: PACE Financing
- sunMAX - Pre-Sale: Designing/Pricing a Proposed System
- sunMAX - Pre-Sale: Custom Solar Website
- sunMAX - Pre-Sale: Sales Pitch
- sunMAX - Pre-Sale: Solar Advertising Kits
- sunMAX - Pre-Sale: Ideal Home Solar Customer
sunMAX How-To: sunMAX Design, Sales & Permitting
- sunMAX - How-To: Customer Proposal - Overview
- sunMAX - How-To: Customer Proposal - Utility Section
- sunMAX - How-To: Customer Proposal - Bill of Materials Section
- sunMAX - How-To: Customer Proposal - Financial Section
- sunMAX - How-To: Customer Proposal - Review Section
- sunMAX - How-To: Geometry Design
sunMAX Install & Post-Install Tasks
- sunMAX - Pre-Install: Permit On-Site Checklist
- sunMAX - Pre-Install: Tips & Hints
- sunMAX - Pre-Install: Obtaining Solar Permit
- sunMAX - Pre-Install: Job Site Safety
- sunMAX - Pre-Install: Site Prep & Staging
- sunMAX - Install: Measurements, Markings & Mount Points
sunMAX Frequently Asked Questions
- sunMAX - For which regions does Ubiquiti provide PE Stamps for free permitting service?
- sunMAX - How Do I Troubleshoot Different Microinverter Error Codes?
- sunMAX - What happens when the Solar Gateway goes offline?
- sunMAX - Can the current product line be used with Off-Grid deployments?
- sunMAX - Is this system compatible with three-phase (3Ø) electrical sites?
- sunMAX - What regional certifications does the system have for approved install?
sunMAX Documentation & Examples
- sunMAX - Design Tool: Utility API & Custom Schedule
- sunMAX - Electrical Interconnection Walkthrough
- sunMAX - From End-Run to Main Panel (Branch Circuit Wiring for North America)
- sunMAX - Solar Gateway: Web UI and Support File
- sunMAX - Site Install & Electrical Work Walkthrough
- sunMAX - How-to: Planning for Commercial Installs
mFi
mFi Getting Started
- mFi - How To Install the mFi Controller in Ubuntu or Debian
- mFi - How do I backup my mFi configuration?
- Use static IP address instead of DHCP Client
- mFi - How do I reset the mPort to factory default settings?
- mFi - How to make mFi speak out alarm notifications on Linux controller
- mFi - Run Ubiquiti mFi like a service using a Scheduled Task (Windows)
mFi Custom Sensors
- Custom Sensor - Seeedstudio Moisture Sensor
- Custom Sensor - Liquid Flow Sensor
- Custom Sensor - Leak Detector
- Custom Sensor - DC Battery Monitor
- Custom Sensor - How to change the mFi-THS to a Humidity Sensor
- Custom Sensor - Pin Definitions