UniFi Video - How to Reset a UniFi Video Installation for Windows


This article will outline how to reset a UniFi Video Installation and how to restore recordings under the Windows operating system. The article for resetting a Linux installation (or our hardware NVR), can be found here.

Please note that this will clear out all settings and managed cameras but the recordings will remain.  It will be necessary to re-manage the cameras, setup motion zones/sensitivities, reconnect the install to the cloud, etc.  This method should only be used after a database repair has been attempted and been advised by a Ubiquiti employee. 

Table of Contents

  1. Steps - How to Reset Installation
  2. Steps - How to Restore Recordings
  3. Related Articles

Steps to Reset a UFV Installation

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  1. Shutdown UniFi Video via the notification area icon
  2. Edit C:\ProgramData\unifi-video\data\system.properties file. Notepad, Notepad++, or any other text editor can be used.
  3. Locate the line that reads: 
    and change it to
  4. Restart UniFi Video via the notification area icon.
  5. It will take a moment to wipe out the database and restart the web service.
  6. Access the install as usual (https://[UniFi-Video IP address:7443).
  7. The initial setup wizard will appear, go ahead and complete the wizard.
  8. As always, the first thing you should do after completing the wizard is go to Settings > NVR Settings > Configure tab and check your storage path as well as the ‘Space to Keep Free’ setting.

Steps to Restore Recordings

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The following steps will guide a user to attempt to restore their recordings. Please note that the analysis tool may actually remove the recordings, therefore it is recommend making a backup prior to performing these steps.

  1. Edit the system.properties file (C:\ProgramData\unifi-video\data\system.properties) and add the following to the bottom:
  2. Restart the UniFi Video service via the notification tray icon
  3. Log in to the web interface
  4. Go to Settings > NVR Settings > Configure tab > Expand Tools section > Click the Analyze button. Your recordings will only restore if the storage path is correct.  
  5. Restoring recordings can take some time (anywhere from 30 minutes to 5+ hours depending on how many you have).  You can continue to use the system as normal as well as continue to manage your cameras and setup your configuration, but make sure you stay logged in while the analysis is complete.  A simple way to do this would be open a Live Feed from a camera or a Live View and the system won’t log you out.

Related Articles

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