UniFi - Cloud Key Emergency Recovery UI


Overview


This article describes how to access the emergency recovery user interface (UI) and recover a UniFi Cloud Key or a UniFi Cloud Key Gen 2 (UCK-G2-PLUS and UCK-G2 models). From this recovery UI you can reset it to factory defaults, reboot it, power it off and upgrade the firmware.

NOTES & REQUIREMENTS:
  • To upgrade the firmware, you will need to download a firmware binary for the Cloud Key found in our Downloads page. Use the left hand menu to select the correct Cloud Key model and find the newest firmware available.
  • To access this interface you will need to know the IP address of the Cloud Key (visible in the device screen). 

Table of Contents


  1. Cloud Key Gen 2 Emergency Recovery
  2. Cloud Key Gen 1 Emergency Recover
  3. Related Articles

Cloud Key Gen 2 Emergency Recover


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For second generation Cloud Keys (UCK-G2 and UCK-G2-PLUS) follow these steps to access the Emergency Recovery UI:

  1. Power off the system.
  2. Press and hold the reset button and then power on the Cloud Key by connecting it to the power source.
    • Cloudkey G2:
    • CloudKey G2 Plus

  3. Keep the reset button pressed for about 10 seconds, or until you see the recovery LED pattern in a loop (blue - off - white). The LCD screen on the front panel will also read "RECOVERY MODE."
  4. Once the LED is flashing in the recovery mode pattern, open your browser and type the IP address for the Cloud Key, visible on the device's screen. The IP address comes from your DHCP server, if you can't access DHCP, the fallback IP will work: 192.168.1.30. However, keep in mind that if your Cloud Key does have a IP address assigned by the DHCP server, the fallback IP will not work.
  5. You should be taken to the Recovery Mode screen. From here you can reset, reboot, power off and most importantly you can upload an updated firmware bin file.
  6. To update the firmware, go to the Downloads page, find the correct Cloud Key model on the left hand menu and then click on the download button, read and accept information, and then download the firmware file to your computer to upload in the Recovery Mode UI. Once it is uploaded you will have to reboot the Cloud Key to complete the firmware upgrade.
  7. The LED will flash white while upgrading and then a steady white when it is ready.

Cloud Key Gen 1 Emergency Recovery


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For first generation Cloud Keys follow these steps to access the Emergency Recovery UI:

  1. Power off the system.
  2. Press and hold the reset button and then power on the Cloud Key by connecting it to the power source.

    reset_copy.png

  3. Keep the reset button pressed for about 10 seconds, or until you see the recovery LED pattern in a loop (blue - off - white).
  4. Once the LED is flashing in the recovery mode pattern, open your browser and type the IP address for the Cloud Key. The IP address comes from your DHCP server, if you can't access DHCP, the fallback IP will work: 192.168.1.30. However, keep in mind that if your Cloud Key does have a IP address assigned by the DHCP server, the fallback IP will not work. If you are using a Gen 2 Cloud Key you will see its IP address on the device screen.
    User Tip: If you don't know your Cloud Key's IP address, you can use the arp -a SSH command or software such as nmap to find the IP address.
  5. You should be taken to the Recovery Mode screen. From here you can reset, reboot, power off and most importantly you can upload an updated firmware bin file.
  6. To update the firmware, go to the Downloads page, find the correct Cloud Key model on the left hand menu and then click on the download button, read and accept information, and then download the firmware file to your computer to upload in the Recovery Mode UI. Once it is uploaded you will have to reboot the Cloud Key to complete the firmware upgrade.
  7. Once it is uploaded you will have to reboot the Cloud Key to complete the firmware upgrade.
  8. The LED will flash white while upgrading and then a steady white when it is ready.

Related Articles


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UniFi - How to Create and Restore a Backup

UniFi - How to Change the Cloud Key's Controller Version via SSH


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