info_i_25x25.png See important information about Ubiquiti Devices and KRACK Vulnerability in this article. We will update this document as more information becomes available.

UniFi VoIP - How to Perform a Factory Reset on the UVP

Overview


This article will inform the user how to perform a factory reset on the UVP.  If you are unable to boot the UVP please look at this guide here.

Table of Contents


1. Navigate to Settings

2. Toggle to see "All" Settings

3. Find the "Backup & Reset" Setting

4. Perform the "Factory Reset"

 

Step 1 - Navigate to Settings


The first step is to locate the Android Setting icon on the UVP.  By default, you can find the "gears" icon by swiping to the right on your home screen and tapping Settings.

Or you can also find the Settings icon under the App Drawer.  

 

You can also find Settings inside the notification panel.

 

Step 2 - Toggle to see "All" Settings


Back to Top

In the top right-hand corner drag the toggle from "Simple" to "All".

Step 3 - Find the "Backup & Reset" Setting


Back to Top

Scroll down if needed until you get to the Personal section, and tap Backup & Reset.

Step 4 - Perform the "Factory Reset"


Back to Top

Tap on Factory data reset.

The next page will show you which accounts you are currently logged into.

Confirm that you understand that all data will be wiped from the UVP, and once rebooted your UVP will be wiped of all data by tapping the Reset Phone button.