This article describes how to select the correct firmware, either for the XW or XM platforms of an airMAX M device.
NOTES & REQUIREMENTS: This article applies to airMAX M devices only.
Table of Contents
Since 2014, we started shipping airMAX M5 products with our XW platform. This platform requires a new firmware file specially designed for XW devices. Therefore, when you upgrade your airMAX M device's firmware, you will want to select the correct file, be that for the XW or XM platform.
Identifying a Device's Platform
You can easily identify if your airMAX M product uses XW or XM platform by looking at the firmware version in your device's SYSTEM tab (alternatively you can check the firmware version in the MAIN tab).
XW devices will display an 'XW' before the firmware version. In this example above, the firmware is 5.5.6 and for XW devices. On the other hand, XM devices will show an 'XM' before the firmware version, as seen in the screenshot below.
How to Download the Correct Firmware
1. You can download the latest firmware for your device from https://www.ubnt.com/download.
2. Go to the airMAX M Series section on the left hand menu, and select your product. Click on the correct firmware, either XM or XW. In some cases, the XM and XW firmware version number could be different. However, in all cases, it's recommended to have the latest firmware version available for your device's platform.
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ATTENTION: If you attempt to install the wrong firmware on your device, the following error message will be displayed: "Please check that you have selected the correct firmware architecture for your device."