UniFi - Advanced Adoption of a "Managed By Other" UAP


In this article, readers will learn how to perform advanced adoption of an existing, Managed by Other device. Each device, be it a UAP, USG or Switch, can only be managed by a single Controller, since a binding exists between the device and Controller. When setting up a new Controller, devices in the same network will appear in the Device section with a status of Managed by Other. This might also be the result of a hard reset and not having a backup to restore. This article describes how to adopt them onto the new Controller.



1. Open the original Controller (the one currently managing these devices) and navigate to Settings>Site. The area will be the same for all versions of UniFi but each version may look slightly different than the next.

2. At the very bottom of the Site page you will find Device Authentication. On earlier releases this was called Device Password. Write down the username and the password (password is viewed by clicking on the input field), you will be using these credentials in the next step.

3. Return to the new Controller where the devices appear as Managed by Other. Click on the device to open its Properties panel. Choose Adopt, and then enter the proper username and password you took note of in step 2. If a static IP is to be used for the UAP, enter it here. The Inform URL should list the network location of the controller in the following format:


info_i_25x25.png Note: Use the local IP address if the UAP is local to the controller, but if it's a layer-3 adoption use the public IP address or DNS.

For example:

    • If local Cloud Key IP address is, then enter the following address in the Inform URL space:
    • But if the controller is behind a public IP address, such as, then you would use:



4. Click Adopt and the UAP will re-adopt to the new Controller and provision with new settings.

Adopting a UAP without Password 

If you don't know the Device Authentication username or password, there is no other choice but to Factory Reset the UAP. This is set up this way for security reasons. If the UAP is completely unaccessible, a physical reset will be the way to go. Follow these steps to perform:

Located on the back of the UAP is a small hole whereby a user can use a paperclip to depress the button and reset the UAP back to its factory default settings. 

  1. Press and hold the reset button for 10 seconds.
  2. Release the button (the LED on the UAP will stop glowing).
  3. Do not disconnect the UAP from its power source during the reboot process.
  4. The UAP will restore factory settings.

Once the white LED re-appears and remains steady, you can commence with UAP adoption. Find other Factory Resetting options in our UniFi - How to reset the UniFi Access Point to factory defaults article.

Adopting a UAP without Password 

UniFi - How to reset the UniFi Access Point to factory defaults