UniFi - Advanced Adoption of a "Managed By Other" Device


Overview


In this article, readers will learn how to perform advanced adoption of an existing, "Managed by Other" device. 


Table of Contents


  1. Introduction
  2. How to Adopt a Managed By Other Device
  3. No Password Scenario
  4. Related Articles

Introduction


Back to Top

Each type of UniFi device can only be managed by a single UniFi Controller since a binding exists between the device and controller. When setting up a new controller, devices on the same network will appear in the Device section with a status of Managed by Other. This might also be the result of a hard reset and not having a backup to restore. This article describes how to adopt them into the new Controller.

Screen_Shot_2017-08-08_at_2.48.15_PM.png


How to Adopt a Managed By Other Device


Back to Top

1. Open the original Controller (currently managing the devices) and navigate to Settings > Site.

2. At the very bottom of the Site page, you will find Device Authentication. Write down the username and the password (password is viewed by clicking on the input field), you will be using these credentials in the next step. If your Controller doesn't display this section within Settings > Site. Make sure you have enabled Advanced Features on this page to be able to see this section (you can later disable it, once a username and password are created, even if you disable Advanced Features, the Device Authentication section will remain visible). Remember to save changes with the green button at the bottom of the screen and refresh the screen, to see this new section.

3. Return to the new controller where the devices appear as Managed by Other in the Device page's status column.

4. Click on the device to open its Properties panel. Choose Adopt, and then enter the proper username and password you took note of in step 2 (from the original Controller). If a static IP is to be used for the UAP, enter it here. Leave the port field blank. The Inform URL should list the network location of the controller in the following format:

http://<controller_ip>:8080/inform

NOTE: Use the local IP address if the UAP is local to the controller, but if it's a layer-3 adoption use the public IP address or DNS. For example:
  • If local Cloud Key IP address is 182.168.1.8, then enter the following address in the Inform URL space: http://182.168.1.8:8080/inform.
  • But if the controller is behind a public IP address, such as 198.51.100.23, then you would use http://publicIP:8080/inform where "publicIP" is replaced with a real public IP.

5. Click Adopt and the UAP will begin the adoption process to the new Controller and provision with new settings.


No Password Scenario


Back to Top

If you don't know the Device Authentication username or password, there is no other choice but to Factory Reset the device. This is set up this way for security reasons. If the device is completely inaccessible, a physical reset will be the way to go. Follow these steps to perform:

All devices have a small reset hole usually located in the back of the device. Find specific instructions per device in the Related Articles below.

1. Use a paperclip to depress the button and reset the device back to its factory default settings. Press and hold the reset button for 10 seconds.

2. Release the button (the LED on the device will stop glowing).

3. Do not disconnect the device from its power source during the reboot process.

4. The device will restore factory settings. Once the white LED re-appears and remains steady, you can commence with adoption.


Related Articles


Back to Top

 

UniFi - USG: How to Adopt a USG into an Existing Network

UniFi - Troubleshooting UAP Adoption Issues


We're sorry to hear that!