UniFi - How to Reset the UniFi Access Point to Factory Defaults


Overview


This article describes different methods of resetting a UniFi Access Point (UAP) to factory defaults. We'll discuss options to reset the unit via the UniFi Network Controller software, SSH, and physical reset. This article applies to all models and versions of UniFi Access Points, the location of the reset button in each different model may vary. Reference the specific Quick Start Guide of each product to locate it (downloadable in our Downloads page).

ATTENTION: Regardless of the method used, do not disconnect the device during the reset process.

Table of Contents


  1. UniFi Network Controller Reset
  2. SSH Reset
  3. Physical Reset
  4. Troubleshooting: UAP not Resetting
  5. Related Articles

UniFi Network Controller Reset


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If the UAP has been adopted by the UniFi Network Controller, it can be reset from the controller. Do so by "Forgetting" the device.

  1. Log in to the UniFi Network Controller. In the Devices page, click on the UAP you wish to reset. This will open the Properties panel.
  2. Select the Configuration tab, and click Manage Device to expand.
  3. Click the Forget button. This will erase all configuration and history for that device, effectively resetting it.

SSH Reset


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Access the UAP via SSH, and once in, issue the command set-default or syswrapper.sh restore-default and hit enter. The UAP should quickly reboot with factory default settings. Remember to not disconnect the UAP from its power source during this process. See Related Articles below if you need guidance on how to SSH into a device.


Physical Reset


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On the back of the UAP there is a small hole whereby a user can use a paperclip to depress the button within and reset the UAP back to its factory default settings.

  1. Press and hold the reset button for 10 seconds while AP is connected.
  2. Release the button (the LEDs on the UAP will stop glowing).
  3. Do not disconnect the UAP from its power source during the reboot process.
  4. The UAP will restore factory settings.

Once the white LED (or amber LED, depending on your model) re-appears and remains steady, you can commence with UAP adoption once more.

NOTE: The location of the reset button might vary on different UAP models, find your device's in the Quick Start Guide. You can download the current Quick Start Guide in the Downloads page using the left hand menu to find the correct product and scrolling down to the Documentation section.

Troubleshooting: UAP not Resetting


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If despite numerous tries to reset the UAP, the device will not reset to factory default settings please follow these steps to troubleshoot:

Firmware Problem

  1. Make sure you tried more than one of the methods described in this article and followed each step carefully.
  2. Consider the LED patterns of the UAP when attempting to recover. See Related Articles below for more information.
  3. Ping on 192.168.1.20 to see if device is on and back to default state.

Hardware Problem

  1. Swap out cables and PoE injectors.
  2. Ping on 192.168.1.20 to see if device is on and back to default state.

Related Articles


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UniFi - Setting Up UniFi for Beginners

Intro to Networking - How to Establish a Connection Using SSH

UniFi - LED Color Patterns for UniFi Devices


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