airControl - Discovered Devices Fall into 'Unplaced Devices' Folder

Problem


When running discovery task with 'Resolve topology' option checked, discovered devices fall into 'Unplaced Devices' folder. Network topology may also not resolve properly.

Possible causes/recommended actions


Failed SSH logins will always put device into ‘Unplaced devices’ folder since no information was obtained to determine device's actual place in the topology.

Verify that SSH settings are correct and that port 22 is open

info_i_25x25.png  Note: If there are many failed SSH logins, there might not be enough network information to reduce topology-position for devices to which airControl logged in successfully. Make sure airControl can successfully log in into each discovered device via SSH, since this is crucial for correctly resolving topology. Correct network topology is also very important when performing firmware updates in a PoE-safe manner.

 

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