airMAX - How to Reset Your Device with TFTP Firmware Recovery


Overview


If you already tried resetting your device to factory default values with the reset button and you can't access the unit, we recommend that you perform a TFTP recovery.

NOTES & REQUIREMENTS:
  • A narrow tool to press down reset button (like a paper clip)
  • An Ethernet cable
  • TFTP client running on PC
  • Take note of what airOS firmware the device was running. You will have to use that same firmware for TFTP and once recovered, perform a regular upgrade via the WebUI to the latest airOS firmware. All firmwares are downloadable from the airMAX Downloads section (use the left hand menu to find the correct firmware). The firmware used is dependent on:
    1. The firmware compatible with the product, be it a M or AC model.
    2. The version (as stated, you will need to first upgrade to the same firmware the device had). 

Table of Contents


  1. Introduction
  2. Steps: Recovery Procedure for Windows
  3. Steps: Recovery Procedure for Linux
  4. Steps: Recovery Procedure for Mac
  5. Related Articles

Introduction


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By reloading fresh firmware to restore the device, this process can also be useful to recover devices that have appeared to fail when no other solution is working.

WARNING: Do not switch off, reboot or disconnect the device from the power supply during the firmware upgrade process, as these actions will damage the device.

Steps: Recovery Procedure for Windows


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1. Power off the device.

2, Configure your computer: Windows PC's Ethernet must be configured manually with the following settings (under Network Connections):
IP Address: 192.168.1.254, Subnet Mask : 255.255.255.0

3. Connect your device to the PC.

4. Press the reset button on the device. While holding the reset button down, power the unit on. Wait 8 seconds then release the button (if you want to reset the unit to factory defaults, wait about 15 seconds or until the signal LEDs light up to indicate that the device is ready for recovery).

5. For airCubes (ISP and AC): Push reset button and hold while powering unit. LED panel should blink fast several times, continue holding the reset button and the LED should turn off. Now you can release the reset button and the LED will flash slowly three times.

6. Make sure that the device responds to pings (perform a ping 192.168.1.20 from a DOS window), if it does not, go back to the first step and repeat.




7. Upload firmware image file (.bin) to 192.168.1.20, using a TFTP client software (binary mode). Windows integrated command line TFTP client or download a third party utility to upload the airOS firmware. Below are two alternatives:

  • Method 1: From the Windows PC, you can use TFTP command line from a DOS window (START>>>CMD): 



    Go into the same directory structure as the firmware (e.g., assuming that you have stored the image files in c:\firmware directory, type the command :cd c:\firmware) and enter the following (for help type TFTP -h) , e.g.:

    tftp -i 192.168.1.20 put WA.v8.5.0.36727.180118.1314.bin



  • Method 2: Download and execute tftp2 and configure it as in the image below to upgrade:



8. Signal LEDs will keep blinking one by one in 4 different colors during firmware upgrade. Wait for about 7-10 minutes (devices and firmware depending). Remember to not power off the device during the procedure.

9. Once the device is back online, remember to upgrade to the latest airOS firmware via the WebUI.


Steps: Recovery Procedure for Linux


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Generic Linux distributions have an integrated command line TFTP client. From a PC running Linux, you can upload via TFTP by typing into Terminal the following commands:

root@ubuntu:tftp 192.168.1.20
tftp> bin
tftp> trace
tftp> put WA.v8.5.0.36727.180118.1314.bin
Sent 1965199 bytes in 35.2 seconds 
tftp> exit

Steps: Recovery Procedure for Mac


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1. Put your device in TFTP mode by following the steps 1-5 of the Windows section.

2. Ping your device at the default IP Address 192.168.1.20, using Terminal.

3. Access Mac's built-in TFTP client  by typing tftp in the Terminal, then issue these commands, hitting enter at the end of each line:

tftp> connect 192.168.1.20
tftp> binary
tftp> put WA.v8.5.0.36727.180118.1314.bin
NOTE: The WA.v8.5.0.36727.180118.1314.bin above is a firmware example, you would substitute it with the binary you have downloaded.

4. At this point you will see a confirmation of Sent followed by the bytes and duration. Wait a few minutes, keeping an eye on the device's LEDs until it's back online (with only lights for power and LAN activated, see your device's Quick Start Guide for specifics).

5. Now you should be able to access your device by going to 192.168.1.20. in your browser.

6. Once the device is back online, remember to upgrade to the latest airOS firmware via the WebUI.


Related Articles


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airMAX - Choosing the Correct Firmware for a M Device

airMAX - Choosing the Correct Firmware for an AC Device


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