UNMS - Logs and Bug Reporting

Overview

This article describes where to find device support files and logs, both in your devices and within UNMS. These files will be essential for any sort of problem-solving or troubleshooting.

Table of Contents

  1. Introduction
  2. Where to Find UNMS Logs
  3. Where to Find the Support File on a Device UI
  4. Where to Find Logs on a Device via SSH
  5. Related Articles

Introduction

Back to Top

In this article, we will show you where to find logs both for UNMS and your devices. The data in those logs will be critical for solving most of the issues that may arise.

Where to Find UNMS Logs

Back to Top

The UNMS server logs are stored in /home/unms/data/logs/ on the UNMS server. These logs includes information about runtime problems or devices connections. The UNMS update log can be found in: /home/unms/data/update/update.log on the UNMS server. This log is important when you have a problem with UNMS update.You can also download logs directly from the Web UI in Settings > Maintenance > Download Support Info

UNMS.png

 

Where to Find the Support File on a Device UI

Back to Top

EdgeRouter and uFiber OLT

Log into the device and click System > Download Support File.

support_file.png

Click the image to see in large

AirMax M

Log into the device and click System > Support info: Download.


AirMax-M.png

AirMax AC

Log into the device and click System > Download Support info.

AirMax-AC.png

AirCube

Log into the device and click the small blue lifebuoy icon.

AirCube_screen.png

Others

Currently it is not possible to download Support file from UI of EdgeSwitch. We are planning to add this feature in the future.

Where to Find Logs on the Device via SSH

Back to Top

Different devices store logs differently. The first option is to download the support file which will include the logs via the device UI, or by accessing your device via SSH and then:

EdgeRouter and uFiber OLT

less /var/log/unms.error
less /var/log/unms.log

AirMax M and AirMax AC

1. Device service Syslog has to be allowed.

less /var/log/messages

2. Or file syslog.txt from device support file.

3. For AirMax devices with 8.6.0+ FW the path to UNMS logs changed to
less /var/log/unms.log

AirCube

You can download support info via UI. It's a small blue lifebuoy icon. UNMS logs are included in FW 1.1.0+ (syslog).

EdgeSwitch

1. Enter into user privilege mode.

enable

2. Find UNMS info in the support file

show unms log

Related Articles

Back to Top

UNMS - How to Back Up UNMS