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UNMS - How to Find Logs and Report Bugs

Overview

This article describes where to find device support files and logs, both in your devices and within UNMS. These files will be essential for any sort of problem-solving or troubleshooting.

Danger: Do not link your support info files publicly. Only send them through private message or an email.
Attention: Make sure your syslog is turned on and the error is actually happening when making device logs

 Table of Contents

  1. Introduction
  2. Where to Find UNMS Logs
  3. Where to Find the Support File on a Device UI
    1. EdgeRouter and uFiber OLT
    2. AirMax M
    3. AirMax AC
    4. AirCube
    5. EdgeSwitch X
  4. Where to Find Logs on a Device via SSH
  5. Related Articles

Introduction

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In this article, we will show you where to find logs both for UNMS and your devices. The data in those logs will be critical for solving most of the issues that may arise.

Where to Find UNMS Logs

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The UNMS server logs are stored in /home/unms/data/logs/ on the UNMS server. These logs include information about runtime problems or devices connections. The UNMS update log can be found in: /home/unms/data/update/update.log on the UNMS server. This log is important when you have a problem with UNMS update. You can also download logs directly from the UNMS Web UI in Settings > Maintenance > Download Support Info

UNMS.png

 

Where to Find the Support File on a Device UI

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EdgeRouter and uFiber OLT

Log into the device and click System > Download Support File.

support_file.png

Click the image to see in large

AirMax M

Log into the device and click System > Support info: Download.
Make sure you have checked the Services > System Log.


AirMax-M.png

AirMax AC

Log into the device and click System > Download Support info.
Make sure you have checked the Services > System Log.

AirMax-AC.png

AirCube

Log into the device and click the small blue lifebuoy icon.

AirCube_screen.png

EdgeSwitch X

Log into the device and click Device > Support info

EdgeSwitchXP.png

Where to Find Logs on the Device via SSH

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Different devices store logs differently. The first option is to download the support file which will include the logs via the device UI, or by accessing your device via SSH and then:

EdgeRouter and uFiber OLT

less /var/log/unms.error
less /var/log/unms.log

AirMax M and AirMax AC

1. Device service Syslog has to be allowed.

less /var/log/messages

2. Or file syslog.txt from device support file.

3. For AirMax devices with 8.6.0+ FW the path to UNMS logs changed to
less /var/log/unms.log

AirCube

You can download support info via UI. It's a small blue lifebuoy icon. UNMS logs are included in FW 1.1.0+ (syslog).

EdgeSwitch

1. Enter into user privilege mode.

enable

2. Find UNMS info in the support file

show unms log

Related Articles

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UNMS - How to Back Up UNMS