info_i_25x25.png See important information about Ubiquiti Devices and KRACK Vulnerability in this article. We will update this document as more information becomes available.

How to Enable Two Factor Authentication

 Overview


This article describes the steps on how to enable or disable Two Factor Authentication (2FA).

book_25x25.png  NOTES & REQUIREMENTS:

 

When you enable 2FA it will be enabled for all UBNT services, even those that are not 2FA ready. In these cases, when you are not asked for the 2FA token and you are using your ubnt.com account, you must provide it anyway by typing in your password, a vertical bar (|), and the 2FA token in the password field. For example, for an account with the following:

 

password: 2931utkyu
2FA token: 987 099

 

You would type the following in the password field: 2931utkyu|987099

 

This article uses the Google Authenticator app for 2FA verification, but you can choose to use another authenticator app, such as Authy for example.

Table of Contents


  1. Introduction
  2. How to Enable 2FA
  3. How to Disable 2FA

Introduction


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Two Factor Authentication, also known as 2FA, is a two step verification process that requires more information in addition to the usual username and password. This extra piece of information is something only the user will know or have physically with them, like a token sent to a mobile app, for example.


How to Enable 2FA


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1. Go to https://account.ubnt.com and sign in.

2. Select 2FA from the menu.

Screen_Shot_2017-10-02_at_4.40.24_PM.png

3. Scan the QR code. If you already have Google Authenticator, tap the sign, select scan barcode and scan the QR code shown on account.ubnt.com.

4. Enter the 6-digit authentication token provided by Google Authenticator in the account.ubnt.com field.

5. Click Enable 2FA.


How to Disable 2FA


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1. Go to https://account.ubnt.com and sign in.

2. Select 2FA from the menu.

Screen_Shot_2017-10-02_at_5.01.48_PM.png

3. Open Google Authenticator on your mobile and enter the token you see there in the space provided in account.ubnt.com.

4. Click Disable 2FA.