UniFi - Getting Started with the UniFi Mobile App


Overview


This is an introductory article about the UniFi Network Mobile app. It describes some of its features, its limitations and some configurations that can be done to the UniFi network while on the go. Join the discussion in the UniFi Wireless forum.

NOTES & REQUIREMENTS: This article describes both Android and iOS versions of the UniFi Network app. The UniFi Network Mobile App can be downloaded from:

Table of Contents


  1. App Overview
  2. Standalone Mode vs Controller Mode
  3. Standalone Mode
  4. Controller Mode
    1. How to Add and Set Up a Controller
    2. Controller Interface
      1. Controller: Configuring a Device
      2. Controller: Configuring a Client
  5. Related Articles

App Overview


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The UniFi Network Mobile app is a mobile user interface (UI) for UniFi that is a great solution for around the clock network support. There are versions for Android and iOS, available for free on the App Store and Google Play. The app is also connected to the Ubiquiti blog, to keep you up to date with the newest developments.

The UniFi Network Mobile app offers two modes: Standalone mode for simple and quick configuration, or the Controller mode which connects the user to their existing UniFi Network Controller and will have most of the same options as the Controller does. See the Standalone Mode vs Controller Mode section for more information and differentiation between the two.

The UniFi Network Mobile app has two main tabs which will be explained below: Controllers and Account.

Controllers Screen


The Controllers screen displays an overview of the controllers you can manage. From here, you can add a new controller, launch the controller management interface and check current service status.

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User Tips:

Account Screen


This screen allows you to manage your Ubiquiti account(s) and change various settings.

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Login: Tap the Log In button to continue to the Login Screen. On this screen, you are able to sign in with your Ubiquiti SSO account using your username/email and password. You will also able to create a new Ubiquiti SSO account as well as manage currently logged in accounts.

  • Username: Enter the username for your Cloud account.
  • Password: Enter the password for your Cloud account.
  • (iOS Only) Remember Password: Enabled by default. This option allows the app to remember your password.
  • (iOS Only) Use Touch ID: Enabled by default. This option allows the app to accept touch ID for login.
  • Create account: If you don’t have a cloud account, tap to visit: account.ui.com and sign up for an account.

Within this Account page you will also find the section for Settings as well as the section for Info, Support & Feedback. A quick description of each item in these sections is found below.

Settings


Device management: Tap the device you want to manage. A device detail screen appears with a basic overview. From here, you can configure the device by tapping on the Configure button.

Standalone Devices: Find unmanaged UniFi devices discovered on local network here. The main purpose of this screen is to provide an overview and management of standalone devices (see Standalone Mode vs Controller Mode section).

(iOS Only) Inactivity Lock: Disabled by default. If you enable this option, the app will be locked after a specified time and you will have to authenticate before using it with Face ID, Touch ID, or a passcode.

NOTE: If inactivity lock is enabled, the UniFi Network Mobile app content will always be hidden in the system app switcher.

(iOS Only) Language & Permissions: Tap to configure the language and access permissions for the UniFi Network Mobile app.

Info, Support, & Feedback


Ubiquiti Blog: Tap to visit the Ubiquiti website for blog articles.

Help: Tap to visit the Ubiquiti website for information about the UniFi Network Mobile app.

Report a Problem: Tap to contact Support for a generic problem or request, or Developers for a problem or request related to the UniFi Network Mobile app.

Live Chat Support: Tap for online chat support.

Rate the App: Tap to review the UniFi Network Mobile app in the App Store® or Google Play™.

Acknowledgements: Tap to visit the Ubiquiti website for information about the app’s licenses.


Standalone Mode vs Controller Mode


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Before setting up your devices, you should decide whether you want to use our Controller software or configure your AP's without it in Standalone mode.

Controller Mode 


The Controller mode is the preferred method for configuring your UniFi devices. You will be able to view the dashboard, devices, clients, statistics, insights, alerts, events and more; as well as view detailed information about devices and clients. Many configuration and settings options are available as well, and you can use it from almost anywhere in the world.

  Advantages: all features are available with in-depth information and configuration; and it is accessible from anywhere (with Cloud Access enabled).

  Disadvantages: the UniFi Controller software must be installed and running (on a computer, server, UniFi Cloud Key (UCK), UniFi Application Server (UAS), or the host of your choice).

Standalone Mode 


This is an alternative method for configuring UniFi AP's. This mode is designed for anyone who wants to control their AP's right away without taking the time to configure a controller. This is recommended for users who have only a few AP's, for instance at home, and wish to simplify the process.

  Advantages: easy to set up; no software is required to be running.

  Disadvantages: very few features are available; only UniFi AP's are supported; and you must be on-site to access devices.


Standalone Mode


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The following section shows how to configure a brand new, out of the box UniFi AP using Standalone Mode.

1. Follow the access point's Quick Start Guide to connect it to the internet and power (you may use a UniFi Switch to get both at the same time).

2. Open the UniFi Network Mobile app, and tap on Standalone Devices in the Account Screen.

3. The UniFi app will discover all unmanaged UniFi devices including your access point. Tap on the device you want to adopt. If a WiFi network is not set up yet, tap the "Connect to AP" or "+" button on Android and follow the wizard that appears before continuing with the following steps. 

User Tip: Ensure that your mobile device is connected to the appropriate network for proper device discovery. Devices already managed by an active UniFi Network Controller will not be discovered.

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4. This will take you to the Overview screen. Now to configure your device, select Configure in the upper right hand corner.

5. If the default username, password and country haven't been changed yet, this screen will appear for you to do just that. Make your changes and tap Done. 

6. In the Configuration screen you can change several settings. Change the device's name for easy identification; turn on/off the device's LED; configure the Radios and WLANs; see what version the device is running on and upgrade from here directly. You can also reset the device to factory defaults by clicking on the red Reset button. Don't forget to save your changes by hitting Save on the upper right hand corner on the iOS app or hitting Apply Changes at the very bottom on the Android app.

7. Going back to the Device screen, from here you can perform specific actions on that device, such as: locating and restarting it, or checking the RF environment. This is also where you would access the clients. You can view the blocked clients or connected clients by clicking on the section you want.

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8. In this screen you can view the client information, including how long it has been connected to your network, and the traffic it is responsible for. Scroll down and click Block to make this client unable to connect to this access point. 6. Click Connected Clients to view the list of connected clients. Click on the client you want to see.

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Controller Mode


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The following section shows how to add and access your controllers. After the UniFi Network Mobile app accesses a UniFi Controller, its interface closely mirrors the web UI of the UniFi Controller with sections such as: Dashboard, Devices, Clients, Statistics. Within the More tab you'll find: Insights, Maps, Events, Alerts, Hotspot Manager, and Settings as would be seen in the UniFi Web Controller. For more information about the web UI settings, refer to the UniFi User Guide.

But the More screen in the iOS App and the Utilities section in the Android app also include the following utilities, specific to the Mobile App:

Ping (iOS Only)

1. Tap to ping another device on the network. The ping test uses ICMP packets to check the preliminary link quality and packet latency estimation between two network devices.

2. The Ping screen appears. 

3. Select Hostname. Enter the destination IP address or hostname and tap Done.

4. Tap Start to start the ping test. The test results will appear. Tap Stop to end the ping test.

Wi-Fi Throughput Test

You can test the wireless upload and download throughput using separate tests.

Start Download Throughput Test: Tap to begin the download test. Tap Stop Throughput Test to end the test.

Start Upload Throughput Test: Tap to begin the upload test. Tap Stop Throughput Test to end the test.

Upload: Tap the upload icon to upload the throughput test data. Follow the on-screen instructions.

Reset: Tap to reset the throughput test data (upper right corner)

Additionally, in the iOS app, within the Wi-fi Throughput Test section you will find the Connection Info tab, which displays the following:

  • Refresh: Tap to refresh the connection information.
  • AP Device: Displays the UniFi AP used for the test. Tap to access details about the AP.
  • SSID: Displays the SSID or wireless network name.
  • IP Address: Displays the IP address being used.
  • Channel: Displays the channel being used by the AP.
  • Signal: Displays the percentage of signal strength, as well as the signal strength in dBm.
  • TX Rate: Displays the transmit rate.
  • RX Rate: Displays the receive rate.

Layer 3 Adoption

1. Tap to adopt a device when the UniFi Controller is off-site.

2. The Layer 3 Adoption screen appears.

3. Tap the device you want to adopt, and then tap Adopt to confirm.


How to Add and Set Up a Controller


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Setting Up New Controllers 


UniFi devices that can run a controller (like a UniFi Cloud Key or a UniFi Application Server) require initial setup before being ready for use. Those devices will show up after tapping on the “+” button in the Controllers screen. Find the device you want to set up and tap on “Set up this controller”. You will then be presented with a wizard. Simply follow the instructions to set up your device.

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Adding Already Setup Controllers


Cloud-enabled controllers: This is the preferred way of adding a controller. You will be able to easily access your controllers from anywhere in the world without the need of a public IP, or having to open ports etc.

1. Log in to your Ubiquiti account in the mobile app. Go to Account, then tap on Log In and log in using your Ubiquiti SSO account.

2. After logging in, your cloud controllers will be displayed in Controllers.

NOTE: If you can’t see your cloud controllers, make sure your controller has cloud access enabled. This can be done after logging into the controller interface and going to Settings > Cloud Access. An Ubiquiti SSO account is required; if you don’t have one yet, you can create it at account.ui.com. You can also verify that your controller is linked with your account by visiting unifi.ui.com.

Direct Access: You can set up a custom connection to the controller, which doesn’t use our cloud service. This may come in handy if your controller doesn’t have internet access, or if our cloud service is temporarily unavailable (e.g. when under maintenance).

To add a direct access connection:

1. In Controllers, tap on the “+” button, then tap on “Log in to existing controller”.

2. Fill in the IP address, port, and credentials, and tap on “Log in”. After a successful login, the connection will be saved and be later accessible from the Controllers screen.

NOTE: In general, direct access connection to a controller can be used only if you are on-site (meaning you are on the same network as the UniFi Network Controller).

Controller Interface


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After launching a controller, you can explore its interface for management. You can start by adopting your devices in the Devices screen. If you decide to go back to the list of controllers, tap on the “Controllers” button in the Dashboard.

Controller: Configuring a Device


1. Once you are logged into the app and have selected your controller, tap on Devices. In the iOS app, this button is on the bottom bar. In the Android app, select from the menu shown when you press the menu button in the top left corner. This will bring you to a screen with a list of all your controller's devices. Tap a device to select it and go to its Overview screen, where you can see its most crucial information, as well as locating or restarting your device from this screen. You can also click on Configure on the upper right hand corner to make adjustments to this device.

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2. In the Configuration screen, you can change the Alias of the device for easier identification and configure close to the same things you would in the Web Controller.

3. Scroll further down to access the Manage Device section where you can perform custom upgrades, disable, provision or finally Forget a device if you no longer want to manage this device. All configurations set by the Web Controller or the Mobile app will be wiped out.

Controller: Configuring a Client


1. Tap on Clients in the bottom toolbar. This will open a list of all clients. Select the one you wish to look into by tapping on its name.

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2. On the Client screen you can see its general information and from here you can see the results of the Deep Packet Inspection (DPI), see History, Statistics and you can Block or Reconnect them. Click on Configure in the upper right hand corner to make adjustments to this client.

3. From the Client Configuration screen you can change the client's Alias for easier identification, add a Note for any notes you wish to keep about that client, change its User Group, or Network if you want to use a fixed IP Address.


Related Articles


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UniFi User Guide

How To Sign Up for Early Access

UniFi - Throughput Heat Maps with the UniFi iOS App

UniFi - Accounts and Passwords for Controller, Cloud Key and Other Devices


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