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UniFi - Elite Support Information


Overview


Find below a quick overview of our UniFi Elite service.

NOTES & REQUIREMENTS:
At this time UniFi Elite is only available for customers in the United States.

Table of Contents


  1. What does UniFi Elite support?
  2. Locating your UniFi Elite Customer ID
  3. Related Articles

What does UniFi Elite support?


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All UniFi Elite subscriptions include Enterprise Phone Support for the licensed devices. UniFi Elite Support is currently only available with new purchases from authorized distributors for customers in the United States, and can be reached from 8am-5pm MST/MDT.

UniFi Elite Support can be reached at 866.ELITE855 (866.354.8385). Customers must have an active UniFi Elite subscription for the controller and any devices for which they want to receive support. In order to verify this, when calling the number above, customers must provide their Elite Customer ID. 

If you wish to purchase UniFi Elite/receive phone support- please follow instructions here


Locating your UniFi Elite Customer ID


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When calling in to UniFi Elite Support, you will need to provide your Customer ID when prompted. To get your customer ID, follow these steps:

  • Open your UniFi controller
  • Go to the Devices tab, and select an Elite device. 
  • Under Device Properties > Details, select Elite, and your Elite info will be displayed as follows: 


Related Articles


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 UniFi - How to Purchase UniFi Elite