Welcome to UBNT Support
Learn about our products, view online documentation, and get the latest downloads. Connect with support professionals or get advice from our Community experts.
Enter the MAC ID of a product you would like to return. RMA is only provided for Ubiquiti products purchased through official channels.
airMAX
airMAX Getting Started
- airMAX - How to Align airMAX Antennas
- airMAX - Securing airOS Best Practices
- airMAX - GPS Sync FAQ
- airMAX - Selecting the Best Channel Width
- airMAX - General FAQ
- airMAX - Choosing the Correct Firmware for an AC Device
airMAX Configuration
- airMAX - How to Configure a Point-to-Point Link (Layer 2, Transparent Bridge)
- airMAX - Configure a Point-to-Multipoint (PtMP) ISP-Style Access Point
- airMAX - How to Configure an Indirect Point-to-Point (PtP) Link (Bridge, Repeater)
- airMAX - VLAN Configuration
- airMAX - Management VLAN Examples
- airMAX - Long Range PtP Link Mode
airMAX System Management
airMAX Troubleshooting
- airMAX - Improving SNR/CINR
- airMAX - Troubleshooting an Inaccessible Device
- airMAX - Troubleshooting Weak or Fluctuating Signal
- airMAX - Troubleshooting Unexpected Reboots
- airMAX - Ethernet Negotiation Issues
- airMAX - How to Troubleshoot Poor Throughput
airCube
airFiber
airFiber Design & Planning
- airFiber - How to Ground an airFiber Properly
- airFiber - Device Models and Duplex Modes
- airFiber - Input Voltage
- airFiber - What antennas can be used with the AF-4X?
- airFiber - Design and Deployment for the airFiber NxN System?
- airFiber - AF24 Topology Options
airFiber Getting Started
- airFiber - How to Export and Delete Device Data
- airFiber - FAQ Getting Started
- airFiber - Which product should I use?
- airFiber - How to Align an airFiber Antenna
- airFiber - Updating the Firmware
- airFiber - Output Power Needed to Achieve Desired Modulation
airFiber Troubleshooting
- airFiber - FCS Errors
- airFiber - Troubleshooting Signal and Link Issues
- airFiber - Troubleshooting an Inaccessible Device
- airFiber - How to Reset with TFTP Firmware Recovery
- airFiber - AFX LED Patterns
- airFiber - What do the LED patterns on the AF5 mean?
airFiber LTU
EdgeMAX
EdgeRouter Getting Started
- EdgeRouter - Device LED Statuses
- EdgeRouter - How to Find Device MAC Address
- EdgeRouter - Beginners Guide to EdgeRouter
- EdgeRouter - Which EdgeRouter Should I Use?
- EdgeRouter - Packets Processing
- EdgeRouter - Equal-Cost Multi Path (ECMP) Routing
EdgeRouter Configuration
- EdgeRouter - OpenVPN Layer 2 Tunnel
- EdgeRouter - Suspend Feature
- EdgeRouter - Route-Based Site-to-Site VPN to AWS VPC (BGP over IKEv1/IPsec)
- EdgeRouter - Route-Based Site-to-Site VPN to AWS VPC (VTI over IKEv1/IPsec)
- EdgeRouter - OpenVPN Server
- EdgeRouter - Site-to-Site IPsec VPN with Many-to-Many Source NAT
EdgeRouter System Management
- EdgeRouter - How to Update Bootloader
- EdgeRouter - Backup and Restore Configuration
- EdgeRouter - How to Access the EdgeRouter
- EdgeRouter - Adjusting System Log Size
- EdgeRouter - Tracking DHCP Server Static Mappings
- EdgeRouter - Enable the Telnet Service
EdgeRouter Troubleshooting
EdgeSwitch
- EdgeSwitch - How to Reset to Factory Defaults
- EdgeSwitch - UNMS Adoption
- EdgeSwitch - How to Add VLANs
- EdgeSwitch - How to Post Configurations on the EdgeSwitch Community Forums
- EdgeSwitch - How to Update the Bootloader
- EdgeSwitch - SFP/SFP+ Interface Options
EdgeSwitch-XP
UFiber
Getting Started
- UFiber GPON - Getting Started
- UFiber GPON - FAQ
- UFiber - Active Fiber FAQ
- UFiber GPON - Designing a GPON Network
- UFiber GPON - Triple-Play Services Using VLANs
- UFiber GPON - Accessories
Configuration
UniFi Enterprise
UniFi Getting Started
- UniFi - Getting Started
- UniFi - Getting Started FAQ
- UniFi - Accounts and Passwords for Controller, Cloud Key, and Other Devices
- UniFi - Device Adoption
- UniFi - How to Migrate from Cloud Key Gen 1 to Cloud Key Gen 2
- UniFi - Controller FAQ
UniFi Configuration
- UniFi - USG: Configuring RADIUS Server
- UniFi - UAP: Configuring Access Policies for Wireless Clients
- UniFi - USG: How to Configure Custom DHCP Options
- UniFi - USG: How to Adopt a USG into an Existing Network
- UniFi - USG: Configuring Port Remapping
- UniFi - USW: Configuring Link Aggregation Groups (LAG)
UniFi System Management
- UniFi - Managing UniFi Cloud Controller Subscriptions
- UniFi - How to Install & Upgrade the UniFi Controller Software
- UniFi - Network Controller: Regenerating an IDS/IPS Token (Debian-Based Linux/Cloud Key)
- UniFi - Network Controller: Association Failures
- UniFi - How to Export and Delete Device Data
- UniFi - Best Practices for Managing Chromecast/Google Home on UniFi Network
UniFi Troubleshooting
- UniFi - Troubleshooting Client-Specific Connectivity Issues
- UniFi - Troubleshooting Slow Wi-Fi Speeds
- UniFi - Troubleshooting "Managed by Other" Cloud Key Status
- UniFi - Troubleshooting Guest Portal Redirection
- UniFi - Troubleshooting Issues with Controller Backup Files
- UniFi - How to Reset the UniFi Access Point to Factory Defaults
UniFi Hardware
- UniFi - Access Point Comparison Charts
- UniFi - Supported PoE Protocols
- UniFi - Introduction to Antenna Radiation Patterns
- UniFi - UAP Antenna Radiation Patterns
- UniFi - USW: Which SFP Modules Can be Used
- UniFi - Secondary Ethernet Ports on UAPs
UniFi Mobile Apps
UniFi Video
UniFi Video Getting Started
- UniFi Video - Ports Used
- UniFi Video - Supported PoE Protocols
- UniFi Video - How to Associate the UVC-Micro using WiFi
- UniFi Video - Firmware File Location on Disk
- UniFi Video - How many hours of video can the NVR appliance record?
- UniFi Video - Can I use the VGA/HDMI ports on the NVR appliance?
UniFi Video Configuration
- UniFi Video - How to Add a Network Volume to the NVR Appliance
- UniFi Video - How to Add an External Hard Drive to the NVR Appliance or a Linux Install
- UniFi Video - How to Add a Network File Share to the NVR Appliance
- UniFi Video - Using a RAMDisk as a UniFi Video Temporary Directory in Windows
- (ARCHIVED) UniFi Video - How to Install UFV Version 3.x+ on a Legacy airVision NVR
- (ARCHIVED) UniFi Video - How to Install 3rd Party SSL Certificate
UniFi Video System Management
- UniFi Video - How to Export and Delete Device Data
- UniFi Video - Recording Backup Options
- UniFi Video - How to Update the NVR Operating System
- UniFi Video - How to Enable SSH on the UVC-NVR (Hardware NVR)
- UniFi Video - How to Perform RTSP Directly From the Camera
- UniFi Video - Repairing a Database
UniFi Video Troubleshooting
- UniFi Video - Troubleshooting Issues with Playing and Downloading Recordings
- UniFi Video - Troubleshooting an NVR that Will Not Start
- UniFi Video - Troubleshooting Cameras Not Recording
- UniFi Video - Troubleshooting Cloud Connections
- UniFi Video - Troubleshooting Camera Disconnects
- UniFi Video - Troubleshooting Low Bandwidth Warning
UniFi Protect
UniFi Protect Getting Started
UniFi VoIP
UniFi VoIP Getting Started
- UniFi VoIP - Standalone UniFi VoIP Phone Configuration
- UniFi VoIP - Ports Used
- UniFi VoIP - How to Manually Upgrade UVP App/Platform
- UniFi VoIP - How to Enable Emergency Call on Lock Screen
- UniFi VoIP - How to Enable Intercom on UVP
- UniFi VoIP - DHCP Option 66 Auto Provisioning Guide
UniFi VoIP Configuration
- UniFi VoIP - 3CX: SIP Configuration
- UniFi VoIP - RingCentral: SIP Configuration
- UniFi VoIP - Switchvox: SIP Configuration
- UniFi VoIP - FusionPBX: SIP Configuration
- UniFi VoIP - Elastix: SIP Configuration
- UniFi VoIP - FreeSWITCH SIP Configuration
UniFi VoIP System Management
- UniFi VoIP - How to Delete Device Data
- UniFi VoIP - Theme Management Guide
- UniFi VoIP - Application/Theme Lock Guide
- VoIP Controller - How to Configure an Extension with the VoIP Controller
- UniFi VoIP - How to Install the UniFi VoIP Controller on Ubuntu/Debian
- VoIP Controller - How to Back Up and Restore the VoIP Controller
UniFi VoIP Troubleshooting
UniFi LED
UniFi LED Getting Started
UBNT Tools
UCRM - WISP Management Platform
- UCRM - Roadmap
- UCRM - Installation Guide
- UCRM - Uninstall Guide
- UCRM - Optional Installation Steps
- UCRM - Install UCRM Cloud Using DigitalOcean
- UCRM - Backup and Migration
UNMS - Ubiquiti Network Management System
- UNMS - Getting Started
- UNMS - Supported Devices
- UNMS - Roadmap
- UNMS - Installation Guide
- UNMS - Cloud Installation Guide
- UNMS - Optional Installation Steps
airControl
- airControl - How to Export and Delete Device Data
- airControl - Server and Desktop Client Startup Options
- airControl - How to Install SSL Certificate for the airControl Server
- airControl - How to Clean Database
- airControl - Diagnostic Information
- airControl - How to Back Up and Restore a Database Manually
General
Tools
- Basic Troubleshooting Steps Before Submitting an RMA
- How To Sign Up for Early Access
- Where is the MAC ID and Date Code?
- Ubiquiti Icons and Images for Diagrams
- Translation Projects - General Information
- Tools - ZonesExampleConfigBoot
Accessories
UBNT Security
Intro to Networking
- Intro to Networking - Power Over Ethernet (POE)
- Intro to Networking - UniFi Enterprise Networking Platform
- Intro to Networking - Free Space Path Loss (FSPL)
- Intro to Networking - AAA, 802.1X, EAP & RADIUS
- Intro to Networking - Hierarchical Network Topology
- Intro to Networking - Network Firewall Security
sunMAX
Getting Started: Solar Field & sunMAX
- sunMAX - Sign-up or find a Contractor, Electrician, or other solar professional
- sunMAX - 3 Weeks to Solar Business
- sunMAX - sunMAX & Solar Business Opportunity
- sunMAX - State Outlook & sunMAX Profit/Savings
- sunMAX - Solar Process Start-to-Finish
- sunMAX - sunMAX Online Training Course
Getting Started: sunMAX Marketing & Sales
- sunMAX - Pre-Sale: PACE Financing
- sunMAX - Pre-Sale: Designing/Pricing a Proposed System
- sunMAX - Pre-Sale: Custom Solar Website
- sunMAX - Pre-Sale: Sales Pitch
- sunMAX - Pre-Sale: Solar Advertising Kits
- sunMAX - Pre-Sale: Ideal Home Solar Customer
sunMAX How-To: sunMAX Design, Sales & Permitting
- sunMAX - How-To: Customer Proposal - Overview
- sunMAX - How-To: Customer Proposal - Utility Section
- sunMAX - How-To: Customer Proposal - Bill of Materials Section
- sunMAX - How-To: Customer Proposal - Financial Section
- sunMAX - How-To: Customer Proposal - Review Section
- sunMAX - How-To: Geometry Design
sunMAX Install & Post-Install Tasks
- sunMAX - Pre-Install: Permit On-Site Checklist
- sunMAX - Pre-Install: Tips & Hints
- sunMAX - Pre-Install: Obtaining Solar Permit
- sunMAX - Pre-Install: Job Site Safety
- sunMAX - Pre-Install: Site Prep & Staging
- sunMAX - Install: Measurements, Markings & Mount Points
sunMAX Frequently Asked Questions
- sunMAX - For which regions does Ubiquiti provide PE Stamps for free permitting service?
- sunMAX - How Do I Troubleshoot Different Microinverter Error Codes?
- sunMAX - What happens when the Solar Gateway goes offline?
- sunMAX - Can the current product line be used with Off-Grid deployments?
- sunMAX - Is this system compatible with three-phase (3Ø) electrical sites?
- sunMAX - What regional certifications does the system have for approved install?
sunMAX Documentation & Examples
- sunMAX - Design Tool: Utility API & Custom Schedule
- sunMAX - Electrical Interconnection Walkthrough
- sunMAX - From End-Run to Main Panel (Branch Circuit Wiring for North America)
- sunMAX - Solar Gateway: Web UI and Support File
- sunMAX - Site Install & Electrical Work Walkthrough
- sunMAX - How-to: Planning for Commercial Installs
mFi
mFi Getting Started
- mFi - How To Install the mFi Controller in Ubuntu or Debian
- mFi - How do I backup my mFi configuration?
- Use static IP address instead of DHCP Client
- mFi - How do I reset the mPort to factory default settings?
- mFi - How to make mFi speak out alarm notifications on Linux controller
- mFi - Run Ubiquiti mFi like a service using a Scheduled Task (Windows)
mFi Custom Sensors
- Custom Sensor - Seeedstudio Moisture Sensor
- Custom Sensor - Liquid Flow Sensor
- Custom Sensor - Leak Detector
- Custom Sensor - DC Battery Monitor
- Custom Sensor - How to change the mFi-THS to a Humidity Sensor
- Custom Sensor - Pin Definitions